What is your return policy?
Hassle-Free Exchanges: We want you to love your purchase! If for any reason you're not happy, you can return most items within 14 days of receipt, subject to a 15% restocking fee. Items must be returned in original condition and packaging. Custom-made and clearance items are final sale. For detailed return instructions, please visit our Refund Policy.
How much does shipping cost?
Shipping costs depend on the weight of your items and your location. To provide you with the most accurate shipping rate, these costs will be calculated and displayed at checkout before you finalize your purchase. This allows you to see the total cost upfront and make informed decisions.
Do you ship internationally?
Yes, we ship internationally! In addition to domestic shipping within the UK, we also deliver to countries in the EU as well as to the USA, Canada, and Australia.
When will my order arrive?
We process orders within 1-2 business days. Delivery times depend on your location. For the UK, you can expect your item in 2-4 business days. Orders to the EU typically arrive in 3-7 business days, and international deliveries to the USA, Canada, and Australia take about 3-10 business days. We strive to get your Heirlooms In The Making to you as quickly as possible!
What do i do if my object arives broken?
Please inspect your item as soon as it arrives. If you discover any damage, report it immediately to hello@danafabe.com. We ask that you contact us within 24 hours of receiving your order. Please note that damages reported after the item has been accepted will not be eligible for return or refund. We are here to assist you with the return process and will provide options for a replacement or refund to ensure your satisfaction.
Can I change or cancel my order after placing it?
Once an order has been placed, we are unable to make changes or cancel it. This policy ensures that we can process and ship your items as quickly as possible. Please review your order carefully before submitting to ensure it meets your needs. If you have any questions or concerns about your order, feel free to contact us at hello@danafabe.com before placing it.
How can I get in touch with customer service?
You can reach our customer service team by emailing us at hello@danafabe.com. We are here to help with any questions or concerns you might have about our products, your order, or our services. Our team is committed to providing you with the best possible support.